The Imperative Role of Change Management in Agile Transformation
In the modern business landscape, organizations, both small and large, are striving for increased agility. However, the journey towards agility is not a straightforward one, especially for larger, well-established businesses. It's not merely a shift for the IT department, but a comprehensive transformation that permeates the entire organization.
Navigating the Transformational Terrain
The path to transformation is often fraught with challenges. Even the most well-intentioned initiatives can face resistance, misunderstanding, or even sabotage. I've witnessed an organization that fully committed to an Agile Transformation, which initially seemed confined to the IT department. However, as the transformation progressed successfully, it led to new IT practices that directly impacted the business, opening up new opportunities and markets.
Despite the readiness of the market and the IT department, the business side of the organization was not prepared for such a drastic shift in customer engagement. The lack of engagement, collaboration, and a systematic approach to bring the business on board made the transition too challenging. The business did not change, leading to a regression within IT and ultimately, a reversion to old practices and culture.
The Crucial Choice of Change Initiative
This example underscores the importance of choosing the right change initiative. Often, organizations prioritize cultural or practice changes, assuming the outcomes to be more predictable. However, without the necessary structures to support new thinking, the change cannot sustain momentum. Like a vehicle attempting to climb an icy hill, initial progress may give way to a slide back to the starting point when the wheels start slipping.
The PSTIR Framework: A Systematic Approach to Change
At LeadingAgile, we follow a 5 phase PSTIR Model (Prepare, Socialize, Tailor, Implement, Reinforce) to ensure a systematic flow with leadership and teams. This model scales from organizational-wide change to the change needed within individual teams.
The Power of Metrics in Transformation
Metrics play a pivotal role in effective transformation. They provide feedback on the effectiveness of the structure and governance established during the Agile Transformation, highlighting potential impediments to delivery and areas where teams might benefit from coaching. Coupled with Outcomes Based Planning and rigorous tracking of progress, the PSTIR Model enables iterative progress and effective management of the transformation.
Engaging Everyone in the Transformation Journey
Everyone in the organization needs to understand the 'what' and 'why' behind a transformation. PSTIR helps secure buy-in, and it's crucial for transformation leadership to be fully engaged throughout the process. Teams across the organization, including leadership, transformation, management, and investment, need to be fully involved as they will be called on to adopt new practices and help gather the data and artifacts that will demonstrate capabilities. Preparing for transformation is an essential first step to achieving desired organizational outcomes, and the PSTIR Model is an effective way to lay the necessary groundwork.re...